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Minnesota - North Dakota District Delivery Operations Review

Audit Reports

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    Minnesota District Delivery Operations Review Cover
Jan
22
2024
Report Number:
24-032
Report Type:
Audit Reports
Category: Field Operations Review

Minnesota - North Dakota District Delivery Operations Review

We performed audits at the Saint Paul Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Saint Paul, Minesota region during the week of November 13, 2023. The delivery units included the Apple Valley Branch, Saint Paul, MN; New Brighton Carrier Annex, Saint Paul, MN; and the Eagan Branch in Eagan, MN.

We issued individual reports for the three delivery units and the P&DC we visited. We will also issue another report summarizing the results of our audits in the Minnesota-North Dakota District with specific recommendations for management to address. 

Delivery Units – Summary of Results

Controls Reviewed

Deficiencies Identified – Yes or No

Apple Valley Branch New Brighton Carrier Annex Eagan Branch

Delayed Mail

Yes

Yes

Yes

Package Scanning

Yes

Yes

Yes

Arrow Keys

Yes

Yes

Yes

Carrier Compliment & Timekeeping

Yes

Yes

Yes

Property Conditions

Yes

Yes

Yes

We identified deficiencies with all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited.

 

P&DC – Summary of Results

Audit Area

Issues Identified

Yes No

Clearance Times

 

X

Late, Canceled, and Extra Outbound Trips

X

 

Delayed Mail

X

 

Scan Compliance

 

X

Registry Cage

X

 

Other Issues

X

 

We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Saint Paul P&DC. We also identified one additional area related to safety and security.

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Apple Valley Saint Paul Cover
Apple Valley Branch, Saint Paul, MN: Delivery Operations Audit Reports Service Performance
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Eagan Branch Cover
Eagan Branch, Eagan, MN: Delivery Operations Audit Reports Service Performance
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Efficiency Operation Review Saint Paul Cover
Efficiency of Operations at the St. Paul Processing and Distribution Center, MN Audit Reports Service Performance
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New Brighton Carrier Annex Cover
New Brighton Carrier Annex, Saint Paul, MN: Delivery Operations Audit Reports Service Performance