Massachusetts-Rhode Island District: Delivery Operations
During the week of September 16, 2024, we performed a self-initiated audit at the Boston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC. The delivery units included the Brookline Branch, Fort Point Station, and the Revere Carrier Annex in Boston, MA.
We issued individual reports for the three delivery units and another one for issues identified at the P&DC. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address. We also responded to a delegation of U.S. Senators and Representatives to review specific mail delivery concerns in Massachusetts.
The audit team identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions at all three delivery units.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
|
Brookline Branch |
Fort Point Station |
Revere Carrier Annex |
|
| Delayed Mail |
Yes |
No |
Yes |
| Package Scanning |
Yes |
Yes |
Yes |
| Arrow Keys |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
Yes |
No |
No |
| Property Conditions |
Yes |
N/A |
Yes |
We identified deficiencies in three of the five areas we reviewed that affected the efficiency of operations at the Boston P&DC. We also identified other issues related to safety.
|
Audit Area |
Issues Identified |
|
|---|---|---|
|
Yes |
No |
|
| Clearance Times |
|
X |
| Delayed Mail |
X |
|
| Late, Canceled, and Extra Outbound Trips |
X |
|
| Scan Compliance |
X |
|
| Security of Registry Items |
|
X |
| Other Issues – Safety and Security |
X |
|
