Efficiency of Operations at the Boston Processing and Distribution Center, Boston, MA
Background
The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among 315 processing facilities and about 31,200 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide worldclass visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.
This report presents the results of our self-initiated audit of the efficiency of operations at the Boston Processing and Distribution Center (P&DC) in Boston, MA (Project Number 24-153). We judgmentally selected the Boston, MA P&DC based on a review of first and last mile failures; workhours; scanning compliance; and late, canceled, and extra trips.