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Audit Reports

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    Photo of Boston P&DC.
Dec
10
2024
Report Number:
24-153-R25
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the Boston Processing and Distribution Center, Boston, MA

Background

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among 315 processing facilities and about 31,200 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide worldclass visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission. 

This report presents the results of our self-initiated audit of the efficiency of operations at the Boston Processing and Distribution Center (P&DC) in Boston, MA (Project Number 24-153). We judgmentally selected the Boston, MA P&DC based on a review of first and last mile failures; workhours; scanning compliance; and late, canceled, and extra trips.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Verify the machines are properly cleared of mail at the end of each operational run and mail is timely dispatched, at the Boston Processing and Distribution Center.

Closed $0 Agree
2

Verify enough employees are trained and available to process Hazardous Material mail timely at Boston Processing and Distribution Center.

Closed $0 Agree
3

Verify delayed mail counts are completed and entered correctly into the Mail Condition Visualization system.

Closed $0 Agree
4

Use the Mail Arrival Quality/Plant Arrival Quality system to communicate and resolve issues with placarding from processing facilities.

Closed $0 Agree
5

Complete a review of Postal Vehicle Service transportation schedules and verify related actions are implemented at the Boston Processing and Distribution Center.

Open $0 Agree
6

Meet load and unload scan goals consistently at the Boston Processing and Distribution Center.

Open $0 Agree
7

Provide training to employees on proper scanning and verify supervisors are monitoring dock operations for scanning at the Boston Processing and Distribution Center.

Closed $0 Agree
8

Establish and enforce an accountability process for scanners at the Boston Processing and Distribution Center.

Closed $0 Agree