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Audit Reports

Mar
23
2020
Report Number:
20-151-R20
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery & Customer Service Operations – Milam Dairy Annex, Miami, FL

Background

The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose the Milam Dairy Annex based on the number of stop-the-clock scans occurring at the unit. Our objective was to review select mail delivery and customer service operations at the Milam Dairy Annex and provide the Postal Service with timely information regarding those operations.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct the Milam Dairy Annex Manager to ensure that employees follow standard operating procedures for proper scanning and handling of all packages, periodically review and monitor scan data for compliance, and provide carriers with refresher training on scanning procedures.

 Closed $0 Agree
2

Instruct the Milam Dairy Annex Manager, to reiterate Postal Service productivity goals to delivery personnel, continue to adjust carrier and clerk starting times as needed, and report late trips and residual mail as required. In addition, we recommend working with the Processing and Distribution Center managers to reduce the amount of residual mail that requires sortation at the unit.

 Closed $0 Agree
3

Instruct the Milam Dairy Annex Manager to safeguard and properly manage the security of delivery vehicles and reiterate the policy to carriers that vehicles should be locked and secured.

 Closed $0 Agree