Mail Delivery & Customer Service Operations – Milam Dairy Annex, Miami, FL
Background
The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose the Milam Dairy Annex based on the number of stop-the-clock scans occurring at the unit. Our objective was to review select mail delivery and customer service operations at the Milam Dairy Annex and provide the Postal Service with timely information regarding those operations.