Mail Delivery, Customer Service, and Property Conditions Review – Select Units, New Jersey District
We performed a self-initiated audit at the Dominick V. Daniels Processing and Distribution Center (DV Daniels P&DC) and three delivery units serviced by the P&DC during the week of August 15, 2022. The delivery units included the Union Post Office (PO), Kearny Main Post Office (MPO), and Belleville Annex.
We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
Delivery Units - Summary of Results
Controls Reviewed | Deficiencies Identified – Yes or No | ||
---|---|---|---|
Union PO | Kearny MPO | Belleville Annex | |
Unreported Delayed Mail | Yes | Yes | Yes |
Package Scanning | Yes | Yes | Yes |
Truck Arrival Scanning | No | Yes | Yes |
Arrow Keys | Yes | No | Yes |
Property Conditions | Yes | Yes | Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed.
P&DC - Summary of Results
Audit Area | Issues Identified - Yes or No | |
---|---|---|
Yes | No | |
Clearance Times | X | |
Delayed Mail | X | |
Late Delayed Mailand Extra Outbound Trips | X | |
Load Scans | X | |
Other Issues | X |
We identified deficiencies in two of the four areas we reviewed affecting the efficiency of operations at the DV Daniels P&DC. We also identified one deficiency related to preventative maintenance.