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Audit Reports

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Dec
02
2022
Report Number:
22-170-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Field Operations Review

Mail Delivery, Customer Service, and Property Conditions Review – Select Units, New Jersey District

We performed a self-initiated audit at the Dominick V. Daniels Processing and Distribution Center (DV Daniels P&DC) and three delivery units serviced by the P&DC during the week of August 15, 2022. The delivery units included the Union Post Office (PO), Kearny Main Post Office (MPO), and Belleville Annex.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address. 

Delivery Units - Summary of Results

Delivery Units - Summary of Results
Controls Reviewed Deficiencies Identified – Yes or No
Union PO Kearny MPO Belleville Annex
Unreported Delayed Mail Yes Yes Yes
Package Scanning Yes Yes Yes
Truck Arrival Scanning No Yes Yes
Arrow Keys Yes No Yes
Property Conditions Yes Yes Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed.

P&DC - Summary of Results

P&DC - Summary of Results
Audit Area Issues Identified - Yes or No
Yes No
Clearance Times   X
Delayed Mail   X
Late Delayed Mailand Extra Outbound Trips X  
Load Scans X  
Other Issues X  

We identified deficiencies in two of the four areas we reviewed affecting the efficiency of operations at the DV Daniels P&DC. We also identified one deficiency related to preventative maintenance.

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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22-169-R23 Cover
Efficiency of Operations at the Dominick V. Daniels Processing and Distribution Center, Kearny, NJ Audit Reports Service Performance, Delivery / Mail Processing
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22-170-1-R23 Cover
Mail Delivery, Customer Service, and Property Conditions Review – Belleville Annex, Belleville, NJ Audit Reports Service Performance, Delivery / Mail Processing
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22-170-3-R23 Cover
Mail Delivery, Customer Service, and Property Conditions Review – Union Post Office, Union, NJ Audit Reports Service Performance, Delivery / Mail Processing
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22-170-2-R23 Cover
Mail Delivery, Customer Service, and Property Conditions Review – Kearny Main Post Office, Kearny, NJ Audit Reports Service Performance, Delivery / Mail Processing

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution
1

Develop a plan to ensure that all committed mail is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews the data and enforces reporting compliance at the Belleville Annex, Kearny Main Post Office, and Union Post Office.

Closed $0 Agree
2

Develop and execute a plan to ensure all employees at the Belleville Annex and Union Post Office are trained on standard operating procedures for package scanning and handling and that unit management systematically reviews scan data and enforces compliance.

Closed $0 Agree
3

Develop and execute a plan to ensure management at the Belleville Annex and Kearny Main Post Office reviews truck/trailer arrival scanning performance daily and enforces compliance.

Closed $0 Agree
4

Address all building safety and maintenance issues identified at the Belleville Annex, Kearny Main Post Office, and the Union Post Office.

Closed $0 Agree