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Audit Reports

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    22-170-1-R23 Cover
Report Number:
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Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery, Customer Service, and Property Conditions Review – Belleville Annex, Belleville, NJ


This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Belleville Annex in Belleville, NJ (Project Number 22-170-1). The Belleville Annex is in the New Jersey District of the Atlantic Area and services ZIP Codes 07104, 07109, and 07110. These ZIP Codes serve about 114,608 people and are considered to be urban areas. We judgmentally selected the Belleville Annex based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.