Jul
13
2022
Report Number:
22-115-2-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service
Mail Delivery, Customer Service, and Property Conditions Review – Maryville Gardens Station, St. Louis, MO
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Maryville Gardens Station in St. Louis, MO (Project Number 22-115-2). The Maryville Gardens Station is in the Kansas-Missouri District of the Central Area and services ZIP Codes 63104, 63111, and 631181 which serve about 65,703 people and are all considered urban communities. We judgmentally selected the Maryville Gardens Station based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit rather than at the customer’s delivery address.