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Audit Reports

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Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service

Mail Delivery, Customer Service, and Property Conditions Review – Marian Oldham Station, St. Louis, MO


This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Marian Oldham Station in St. Louis, MO (Project Number 22-115-4). The Marian Oldham Station is in the Kansas-Missouri District of the Central Area and services ZIP Codes 63106 and 63108,1 which serve about 32,922 people and are considered to be urban. We judgmentally selected the Marian Oldham Station based on the number of customer inquiries per route that the unit received. From December 1, 2021 through February 28, 2022, the unit received 13.03 inquiries per route, which was more than the average of 7.02 inquiries per route for all sites serviced by the St. Louis Processing and Distribution Center (P&DC).