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Audit Reports

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    MDCS PCR Lewiston ME Cover
May
10
2023
Report Number:
23-076-2-R23
Report Type:
Audit Reports
Category: Service Performance, Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service

Mail Delivery, Customer Service, and Property Conditions Review - Lewiston Main Post Office, Lewiston, ME

Background

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lewiston Main Post Office (MPO) in Lewiston, ME (Project Number 23-076-2). The Lewiston MPO is in the Maine-New Hampshire- Vermont District of the Atlantic Area and services ZIP Code 04240. This ZIP Code serves about 36,592 people in a predominantly urban area. This delivery unit has five rural routes and 22 city routes. We selected the Lewiston MPO based on a request from Senator Susan Collins.

Our objective was to evaluate mail delivery, customer service, and property conditions at the Lewiston MPO in Lewiston, ME.