Expands the main menu

Audit Reports

Mar
16
2021
Report Number:
21-089-R21
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Mail Delivery and Customer Service Operations – Holiday City Station, Memphis, TN

Background

The Holiday City Station is in the Tennessee District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Holiday City Station.

The delivery unit had 19 city routes and two rural routes delivered by 23 full-time city carriers, two full-time rural carriers, and one rural carrier associate. The unit also had four clerks including three full-time and one postal support employee. We chose the Holiday City Station based on the number of customer inquiries recorded for the delivery unit. Specifically, there were 662 inquiries recorded in the Customer 360 system from September to November 2020.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 Closed $0 Agree
2

Coordinate with the Manager, Memphis Processing & Distribution Centers, to ensure mail arrives at the Holiday City Station according to the mail arrival profile.

 Closed $0 Agree
3

Instruct the Postmaster, Memphis, to develop a plan to monitor and ensure all delayed mail at the Holiday City Station is reported daily in the Customer Service Daily Reporting System.

 Closed $0 Agree
4

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

 Closed $0 Agree
5

Instruct the Postmaster, Memphis, to review and monitor scan data for compliance and provide personnel with refresher training on package scanning and handling procedures.

 Closed $0 Agree
6

Instruct the Postmaster, Memphis, to ensure all delivery vehicles are assigned a Voyager Fleet card, and follow procedures to ensure Voyager Fleet cards and delivery vehicles are safeguarded and properly managed.

 Closed $0 Agree