Hampden Roland Park Station, Baltimore, MD: Delivery Operations
Background
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Hampden Roland Park Station in Baltimore, MD. The Hampden Roland Park Station is in the Maryland District of the Atlantic Area and serves about 31,941 people in ZIP Codes 21210 and 21211, which are considered urban communities.
This delivery unit has 29 city routes. From February 21, 2026, through March 20, 2026, the delivery unit had one station manager and three supervisors assigned.2 During our visit, the management team working at the unit consisted of the station manager, three supervisors and one relief supervisor. The Hampden Roland Park Station falls under the Baltimore Post Office for employee availability measurement. As of March 2026, the year-to-date employee availability rate for the Baltimore Post Office was 85.12 percent, which is less than the Postal Service’s retail and delivery operations employee availability goal of 93.95 percent for fiscal year 2026. The Hampden Roland Park Station is one of four delivery units the OIG reviewed during the week of April 13, 2026, that are serviced by the Baltimore Processing and Distribution Center (P&DC).