Florida 3 District: Delivery Operations in the Miami, FL, Area
During the week of March 2, 2026, we performed a self-initiated audit at the Royal Palm Processing and Distribution Center (P&DC), and three delivery units serviced by the P&DC. The delivery units included Blue Lagoon Branch and Milam Dairy Branch in Miami, FL and North Miami Branch in North Miami, FL.
We issued individual reports for the three delivery units and one report for the P&DC. We will also issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in six areas we reviewed affecting mail delivery and property conditions at the three delivery units.
|
Controls Reviewed |
Deficiencies Identified |
||
|---|---|---|---|
|
Blue Lagoon Branch |
Milam Dairy Branch |
North Miami Branch |
|
| Delayed Mail |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
Yes |
Yes |
| Arrow Keys |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
| Voyager Card Transactions |
Yes |
Yes |
Yes |
| Property Conditions |
Yes |
Yes |
Yes |
| Package Separations |
N/A |
Yes |
Yes |
We identified deficiencies in three areas we reviewed that affected the efficiency of operations at the Royal Palm P&DC.
|
Issues Identified |
||
|---|---|---|
|
Yes |
No |
|
| Clearance Times |
X |
|
| Delayed Mail |
X |
|
| Late, Canceled, and Extra Outbound Trips |
X |
|
| Scan Compliance |
X |
|
| Scanner Accountability |
X |
|
| Safety and Security |
X |
|
