Blue Lagoon Branch, Miami, FL: Delivery Operations
Background
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Blue Lagoon Branch in Miami, FL. The Blue Lagoon Branch is in the Florida 3 District of the Southern Area and serves about 48,884 people in ZIP Code 33126, which is considered a predominantly urban area.
This delivery unit has 33 city routes. From December 27, 2025, through January 23, 2026, the delivery unit had two supervisors and one manager assigned. During our visit, the branch manager was on extended leave and the supervisor who was acting as the official in charge (OIC) was also going out on extended leave starting March 5, 2026. There was also one supervisor who was recently appointed and one employee that was acting in a higher level supervisor detail at this unit. The Blue Lagoon Branch falls under the Miami Post Office for employee availability measurement. As of January 23, 2026, the year-to-date employee availability rate for the Miami Post Office was 89.8 percent, which is less than the Postal Service’s retail and delivery operations employee availability goal of 93.95 percent for fiscal year 2026. The Blue Lagoon Branch is one of three delivery units the OIG reviewed during the week of March 2, 2026, that are serviced by the Royal Palm Processing and Distribution Center.
We assessed all units serviced by the Royal Palm P&DC based on the number of Customer 360 delivery-related inquiries, stop-the-clock scans performed away from the delivery point and at the unit, undelivered route information, and Leg 1 and Leg 3 failures between November 1, 2025, and January 31, 2026.