Expands the main menu

Audit Reports

  • Florida 1 District Cover
Aug
07
2024
Report Number:
24-085-R24
Report Type:
Audit Reports
Category: Field Operations Review, Service Performance

Florida 1 District: Delivery Operations

During the week of April 1, 2024, we performed a self-initiated audit at the Tallahassee Processing and Distribution Facility (P&DF) and three delivery units serviced by the P&DF. The delivery units included the Lake Jackson, Leon, and Westside Stations located in Tallahassee, FL.

We issued individual reports for the three delivery units and the P&DF. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

We identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions at the three delivery units. We also identified issues related to the sortation of packages for dispatch to the P&DF.

Delivery Units – Summary of Results

Controls Reviewed

 

 

Deficiencies Identified – Yes or No
Lakeside Jackson

Station		 Leon

Station		 Westside Station

Delayed Mail

Yes

Yes

Yes

Package Scanning

Yes

Yes

Yes

Arrow Keys

Yes

Yes

No

Carrier Complement and Timekeeping

Yes

Yes

Yes

Property Conditions

Yes

Yes

Yes

Other Issues

No

No

Yes

We identified deficiencies in all five areas we reviewed that affected the efficiency of operations at the Tallahassee P&DF. We also identified issues related to safety:

P&DC – Summary of Results

Audit Area

Issues Identified
Yes No

Clearance Times

X

 

Delayed Mail

X

 

Late, Canceled, and Extra Outbound Trips

X

 

Scan Compliance

X

 

Registry Cage

X

 

Other Issues

X

 

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
Photo of Tallahassee P&DC front sign.
Efficiency of Operations at the Tallahassee Processing and Distribution Facility, Tallahassee, FL Audit Reports Service Performance
Lake Jackson Station Cover
Lake Jackson Station, Tallahassee, FL: Delivery Operations Audit Reports Service Performance
Photo of Leon Station.
Leon Station in Tallahassee, FL: Delivery Operations Audit Reports Service Performance
Photo of Westside Station.
Westside Station, Tallahassee, FL: Delivery Operations Audit Reports Service Performance

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Implement plans to train management at all delivery units in the Tallahassee region on proper reporting of delayed mail.

 Closed $0 Agree
2

Confirm missing keys are reported to the U.S. Postal Inspection Service at the Lake Jackson and Leon Stations.

 Closed $0 Agree
3

Verify extra arrow keys are properly accounted for in the arrow key certification list at the Lake Jackson and Leon Stations.

 Closed $0 Agree
4

Resolve the downed tree limbs by the parking lot at the Lake Jackson Station.

 Closed $0 Agree
5

Verify management at the Westside Station instruct employees to properly separate, as required, certain classes of packages when dispatching this mail to the processing facility.

 Closed $0 Agree