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Audit Reports

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    Photo of Tallahassee P&DC front sign.
Jun
07
2024
Report Number:
24-084-R24
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the Tallahassee Processing and Distribution Facility, Tallahassee, FL

Background

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 330 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide worldclass visibility and tracking of mail packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.

This report presents the results of the efficiency of operations at the Tallahassee Processing and Distribution Facility (P&DF) in Tallahassee, FL (Project Number 24-084). It responds to concerns raised by U.S. Representative Neil Dunn about delivery operations in the Tallahassee area. The Tallahassee P&DF is in the Gulf Atlantic Processing Division and processes letters, flats, and packages. The Tallahassee P&DF services multiple 3-digit ZIP Codes in urban and rural communities.

Our objective was to evaluate the efficiency of operations at the Tallahassee P&DF.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Align staffing with processing operations to meet clearance times and minimize late trips at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
2

Assess processing operations, once staffing is realigned, and if needed, provide additional training to employees and supervisors at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
3

Verify proper procedures are followed for rerunning mail on the machines at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
4

Verify the machines are properly cleared of mail at the end of each operational run at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
5

Provide adequate staffing to process mail in the manual letter operations for timely dispatch at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
6

Verify delayed mail counts are fully completed and entered correctly into the Mail Condition Visualization system at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
7

Coordinate with plant management to train mail clerks and supervisors at the Tallahassee Processing and Distribution Facility on proper placarding in processing operations and verify these procedures are followed.

Closed $0 Agree
8

Develop and implement a plan to verify load scanning is consistently completed in accordance with policy at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
9

Provide training to supervisors to ensure employees are held accountable for proper scanning procedures at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
10

Establish and maintain registry cage logs and verify the receipt of registry items at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
11

Verify that all drivers use wheel chocks at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree
12

Verify doorways are clear of obstructions at the Tallahassee Processing and Distribution Facility.

Closed $0 Agree