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Audit Reports

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    PnDC Miami Florida Cover
Report Number:
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the Miami Processing and Distribution Center


This report presents the results of our self-initiated audit of the efficiency of operations at the Miami Processing and Distribution Center (P&DC) in Miami, FL. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Miami P&DC based on a review of first and last mile failures; clearance times; work hours; mail volume and productivity; overall scanning performance; and late, canceled, and extra trips. The Miami P&DC is in the Gulf Atlantic Division and processes letters and return parcels for retailers. The Miami P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution

Implement a plan to train clerks and supervisors at the Miami Processing and Distribution Center on proper mail flow procedures in processing operations and verify these procedures are followed.

Closed $0 Agree

Verify that issues with late arriving mail to the Miami Processing and Distribution Center are entered into the Mail Arrival Quality/Plant Arrival Quality system and steps are taken to resolve these issues.

Closed $0 Agree

Verify that a Zero Base review is completed and related actions are implemented at the Miami Processing and Distribution Center.

Open $0 Agree

Coordinate to develop and implement a plan to verify load scanning at the Miami P&DC is consistently completed in accordance with policy.

Closed $0 Agree