This report presents the results of our self-initiated audit of the efficiency of operations at the Miami Processing and Distribution Center (P&DC) in Miami, FL. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Miami P&DC based on a review of first and last mile failures; clearance times; work hours; mail volume and productivity; overall scanning performance; and late, canceled, and extra trips. The Miami P&DC is in the Gulf Atlantic Division and processes letters and return parcels for retailers. The Miami P&DC services multiple 3-digit ZIP Codes in urban and rural communities.
USPS Proposed Resolution
Implement a plan to train clerks and supervisors at the Miami Processing and Distribution Center on proper mail flow procedures in processing operations and verify these procedures are followed.
Verify that issues with late arriving mail to the Miami Processing and Distribution Center are entered into the Mail Arrival Quality/Plant Arrival Quality system and steps are taken to resolve these issues.
Verify that a Zero Base review is completed and related actions are implemented at the Miami Processing and Distribution Center.
Coordinate to develop and implement a plan to verify load scanning at the Miami P&DC is consistently completed in accordance with policy.