Efficiency of Operations at the Eugene Local Processing Center, Eugene, OR
Background
The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It also has a vast transportation network that moves mail and equipment among approximately 308 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics network to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail packages in near real-time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.
This report presents the results of our self-initiated audit of the efficiency of operations at the Eugene Local Processing Center (LPC) in Springfield, OR. We judgmentally selected the Eugene LPC based on a review of Leg 1 and Leg 3 failures; workhours; scanning compliance; scanner accountability; and late, canceled, and extra trips. The Eugene LPC is in the Pacific Coastal Division and processes letters, flats, and parcels. The Eugene LPC services two 3-digit ZIP Codes in urban and rural communities.