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Audit Reports

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    Efficiency Eastern Shore Cover
Nov
20
2023
Report Number:
23-155-R24
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the Eastern Shore Processing and Distribution Facility, Easton, MD

Background

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 280 processing facilities and 35,000 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world‑class visibility and tracking of mail packages in near real-time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.

This report presents the results of our self-initiated audit of the efficiency of operations at the Eastern Shore Processing and Distribution Facility (P&DF) in Easton, MD. We judgmentally selected the Eastern Shore P&DF based on a review of first and last mile failures; workhours; mail volume and productivity; scan compliance; and late, canceled, and extra trips. The Eastern Shore P&DF is in the Chesapeake Division and processes letters, flats, and parcels. The Eastern Shore P&DF services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution
1

Verify supervisors conduct sweeps and verify delayed mail counts are entered correctly into the Mail Condition Visualization system at the Eastern Shore Processing and Distribution Facility.

Open $0 Agree
2

Perform an analysis of mail arriving to the Eastern Shore Processing and Distribution Facility after the critical entry time and document any systemic issues into the Mail Arrival Quality/Plant Arrival Quality system and steps are taken to resolve any issues.

Open $0 Agree
3

Coordinate with plant management to train mail clerks and supervisors at the Eastern Shore Processing and Distribution Facility on proper labeling procedures in processing operations and verify these procedures are followed.

Open $0 Agree
4

Implement a verification process to check for accurate labels on mail tubs at the Eastern Shore Processing and Distribution Facility.

Closed $0 Agree
5

Verify all personnel responsible for Registered Mail comply with hand-to-hand registry item policies and maintain a registry cage log at the Eastern Shore Processing and Distribution Facility.

Closed $0 Agree
6

Implement a process to verify supervised transfers of registry items on the dock, secure these items while on the dock, and limit the time the items are held on the dock at the Eastern Shore Processing and Distribution Facility.

Closed $0 Agree
7

Verify all personnel responsible for Registered Mail, including temporarily assigned employees, complete required training on registry item procedures and understand their responsibilities for securing registry items at the Eastern Shore Processing and Distribution Facility.

Open $0 Agree
8

Verify all Highway Contract Route drivers are securing trailer cargo at the Eastern Shore Processing and Distribution Facility.

Closed $0 Agree