Kentucky-West Virginia District: Delivery Operations
During the week of March 31, 2025, we performed a self-initiated audit at the Louisville Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC. The delivery units included the Iroquois Station, Middletown Branch, and Pleasure Ridge Park Branch in Louisville, KY.
We issued individual reports for the three delivery units and the P&DC. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in four of the five areas we reviewed affecting mail delivery and property conditions at the three delivery units. We also identified issues at all three delivery units related to the sortation of packages for dispatch to the Louisville P&DC.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
|
Iroquois Station |
Middletown Branch |
Pleasure Ridge Park Branch |
|
| Delayed Mail |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
No |
No |
| Arrow Keys |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
| Property Conditions |
Yes |
Yes |
Yes |
| Other Issues |
Yes |
Yes |
Yes |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Louisville P&DC. We also identified issues related to safety and security.
|
Audit Area |
Issues Identified |
|
|---|---|---|
|
Yes |
No |
|
| Clearance Times |
X |
|
| Delayed Mail |
X |
|
| Late, Canceled, and Extra Outbound Trips |
X |
|
| Scan Compliance |
X |
|
| Security of Registry Items |
|
X |
| Other Issues – Safety and Security |
X |
|
