Background

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 308 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce to meet marketplace needs; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission. 

This report presents the results of our self-initiated audit of the efficiency of operations at the Westchester Processing and Distribution Center (P&DC) in White Plains, NY. We judgmentally selected the Westchester P&DC in White Plains, NY, based on delivery unit performance scores at the district level. After selecting the delivery and retail district, we reviewed several performance indicators for the Westchester P&DC during fiscal years 2025-2026, including Leg 1 and Leg 3 failures;1 mail clearance times; workhours, mail volume, and productivity; scanning compliance; scanner accountability; and late, canceled, and extra trips. The Westchester P&DC is in the New England Division and processes letters, flats, and packages. The Westchester P&DC services multiple 3-digit ZIP Codes in urban and rural communities.