South Carolina District: Delivery Operations
During the week of June 3, 2024, we performed a self-initiated audit at the Charleston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC. The delivery units included the East Bay Station, Mount Pleasant Post Office, and North Charleston Branch located in the Charleston, SC area.
We issued individual reports for the three delivery units and the P&DC. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
We identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions at the three delivery units. We also identified issues related to the sortation of packages for dispatch to the P&DC.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
| East Bay Station | Mount Pleasant Post Office | North Charleston Branch | |
|
Delayed Mail |
Yes |
Yes |
Yes |
|
Package Scanning |
Yes |
Yes |
Yes |
|
Arrow Keys |
No |
Yes |
No |
|
Carrier Complement and Timekeeping |
Yes |
Yes |
Yes |
|
Property Conditions |
Yes |
Yes |
Yes |
|
Other Issues – Separation of Packages for Dispatch |
N/A |
Yes |
Yes |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Charleston P&DC. We also identified issues related to the profile of packages arriving from delivery units:
|
Audit Area |
Issues Identified |
|
|---|---|---|
| Yes | No | |
|
Clearance Times |
X |
|
|
Delayed Mail |
X |
|
|
Late, Canceled, and Extra Outbound Trips |
X |
|
|
Scan Compliance |
X |
|
|
Registry Cage |
|
X |
|
Other Issues – Profile of Packages Arriving from Delivery Units |
X |
|
