Background

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Industrial Park Annex in Saco, ME, and responds to Representative Chellie Pingree’s interest in mail operations in the Portland, ME, area. The Industrial Park Annex is in the Maine-New Hampshire-Vermont District of the Atlantic Area and services ZIP Codes 04005, 04064, and 04072. These ZIP Codes serve about 50,345 people in a predominantly urban area. This delivery unit has 32 city routes and 12 rural routes. We judgmentally selected the Industrial Park Annex based on the number of Customer 360 and Informed Delivery contacts associated with the unit, undelivered route information, and Stop-The-Clock scans performed at the unit.

Our objective was to evaluate mail delivery, customer service, and property conditions at the Industrial Park Annex in Saco, ME.