Background

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the North Philadelphia Station in Philadelphia, PA. The North Philadelphia Station is in the Delaware- Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19121, 19132, and 19133. These ZIP Codes serve about 99,657 people and are considered to be an urban area. This delivery unit has 49 city routes. We judgmentally selected the North Philadelphia Station based on the number of Stop‑the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.