A lot of things changed in 2020. One was an unprecedented increase in online shopping. People who’d never done it before dove into internet shopping. For those who already shopped online, they shopped more. As a result, the Postal Service, and other parcel delivery companies, quickly adjusted to...
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When you run a business, you need to ensure the revenues from your products at least cover your cost of providing them. Pretty basic business principle. But for the U.S. Postal Service, it’s much more than that — it’s a legal requirement. Specifically, the Postal Accountability and Enhancement...
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From time to time the OIG, usually represented by the Inspector General (IG), is asked to testify before a Congressional committee or subcommittee. Our agency may be asked to testify about various aspects of Postal Service operations, our investigations into such areas as drug trafficking, or an...
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The change of address (COA) process, which can be done online or at a post office, is important to ensure customers continue to get their mail, but this information is also vital for business mailers who rely on accurate addresses to reduce undeliverable mail. National Change of Address (NCOA)...
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The Postal Service faces ongoing cyber threats such as system or network tampering, malware attacks, and credential theft that could directly affect its customers, partners, and employees. It is predicted that in 2021, worldwide cybercrime damages will cost $6 trillion annually.
The...
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