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Audit Reports

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    California 5 District Delivery Operations Review Cover
Jan
29
2024
Report Number:
24-027
Report Type:
Audit Reports
Category: Service Performance, Field Operations Review

California 5 District: Delivery Operations

We performed a self-initiated audit at the Los Angeles Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of November 13, 2023. The delivery units included the Dockweiler Station, Downtown Long Beach Station, and Inglewood Carrier Annex.

We issued individual reports for the three delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

We identified deficiencies in all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited.

 

Delivery Units – Summary of Results

Controls Reviewed

 

Deficiencies Identified – Yes or No

Dockweiler Station Downtown Long Beach Station Inglewood Carrier Annex

Delayed Mail

Yes

Yes

Yes

Package Scanning

Yes

Yes

Yes

Carrier Complement and Timekeeping

Yes

Yes

Yes

Arrow Keys

Yes

Yes

Yes

Property Conditions

Yes

Yes

Yes

Other Issues

Yes

Yes

No

 

We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Los Angeles P&DC. We also identified issues related to safety and security:

P&DF – Summary of Results

Audit Area

 

Issues Identified

Yes No

Clearance Times

 

X

Delayed Mail

X

 

Late, Canceled, and Extra Outbound Trips

X

 

Scan Compliance

X

 

Registry Cage

X

 

Other Issues

X

 

 

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Marvin Gaye Post Office Cover
Dockweiler Station in Los Angeles, CA: Delivery Operations Audit Reports Service Performance
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Downtown Long Beach Station Cover
Downtown Long Beach Station in Long Beach, CA: Delivery Operations Audit Reports Service Performance
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Efficiency of Operations at the Los Angeles PnDC Cover
Efficiency of Operations at the Los Angeles Processing and Distribution Facility, Los Angeles, CA Audit Reports Service Performance
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Inglewood Carrier Annex Cover
Inglewood Carrier Annex in Inglewood, CA: Delivery Operations Audit Reports Service Performance