Below is a list of some of our recently announced audit projects. If you have knowledge or experience related to any of the topics, we encourage you to get in touch with us via the link provided in the project description.

Start Date:
Monday, November 28, 2022
Estimated Report Release Date:
May, 2023

Address Management System for Rural Routes

The Postal Service uses Address Management System (AMS) data to deliver mail to more than 163 million residences, businesses, and Post Office Boxes and is the  database of delivery addresses with associated ZIP Code, ZIP+4 code, and city/state name. U.S. Address information is critical to processing mail through automation to improve efficiency of mail delivery and reduce delivery costs. Our objective is to assess the Postal Service’s management of rural routes in AMS. Specifically, we plan to determine whether the process for maintaining delivery points and other route information is timely and accurate.

Start Date:
Monday, November 28, 2022
Estimated Report Release Date:
June, 2023

Postal Service’s Development and Communication of Sorting and Delivery Centers

Recently, the Postal Service announced their intention to consolidate delivery operations at more than 200 post offices and other facilities into larger, regional hubs known as Sorting and Delivery Centers (S&DC). The purpose of S&DCs is to reduce transportation and mail handling costs, as well as provide customers with additional services. Our objective is to evaluate Postal Service's data models used to determine sites for conversion into S&DCs, cost and savings impacts associated with the conversions, as well as how those plans were communicated to external stakeholders and internally.

Start Date:
Monday, October 24, 2022
Estimated Report Release Date:
March, 2023

U.S. Postal Service’s Response to Mail Theft

The Postal Service’s mission is to provide the nation with trusted and secure mail services. Mail theft can occur through various methods, such as the use of stolen and counterfeit keys to access collection boxes; residential mailbox theft; and robbery of mail carriers. We initiated this project’s survey phase on September 2, 2022. Based on that work, we will assess the Postal Service’s response to mail theft by reviewing mail theft complaints and cases for a sample of locations nationwide.

Start Date:
Tuesday, October 18, 2022
Estimated Report Release Date:
April, 2023

Late Trip Payment Process for Highway Contract Routes

The U.S Postal Service uses supplier-operated highway contract routes (HCR) to transport mail and equipment between plants, post offices, and other designated points. When the Postal Service causes a delay which results in a late HCR trip, the origin facility issues a late slip form to the HCR driver to receive compensation for the delay. Our objective is to evaluate the Postal Service’s management of the HCR late trip payment process. The scope of this project is a nationwide review of HCR late slip payment data during fiscal years 2021 to 2022.

Start Date:
Monday, October 3, 2022
Estimated Report Release Date:
March, 2023

Assessment of U.S. Postal Service Trailer Utilization

The U.S. Postal Service contracts with supplier-operated highway contract routes to transport mail and equipment between plants, post offices, or other designated points that receive or dispatch mail. Our objective is to assess the Postal Service’s effectiveness in managing trailer utilization. The scope of this project is a nationwide review of trailer utilization between Postal Service facilities during fiscal years 2020 to 2022.
 

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