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Reports
| Report Title | Date | Report Type | Category | |
|---|---|---|---|---|
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The Truck Driver Shortage: Implications for the Postal Service | White Papers | Transportation / Vehicles | |
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Views of the Postal Service As an Employer | White Papers | Human Resources | |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System | White Papers | Customer Service | |
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Improving Operational Efficiency Using Informed Visibility | White Papers | Customer Service | |
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A Primer on Service Standards | White Papers | Delivery / Mail Processing, Service Performance | |
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Step into Tomorrow: The U.S. Postal Service and Emerging Technology | White Papers | Technology | |
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How Institutions Change | White Papers | Innovation, Retail, Sales & Marketing | |
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Marketers’ Perceptions of Informed Delivery and Informed Visibility | White Papers | Retail, Sales & Marketing | |
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Vote by Mail and the Postal Service: A Primer | White Papers | Delivery / Mail Processing, Election and Political Mail | |
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Revenue and Costs in the Retail Network | White Papers | Cost & Pricing |