Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	Sending It Back: Reverse Logistics and the U.S. Postal Service	05/23/2024	White Papers	Customer Service, Strategy & Investments
Image	Oversight of the Retail Lobby Customer Experience in New York 1 District	03/18/2024	Audit Reports	Customer Service, Delivering for America, Service
Image	Delivery and Customer Service in Colorado Mountain Towns	12/05/2023	Audit Reports	Service Performance, Delivery / Mail Processing, Customer Service
Image	The Path Forward for the Postal Service Loyalty Program	09/14/2023	Audit Reports	Delivering for America, Financial Impacts, Retail, Sales & Marketing
Image	Return on Investment for Capital Projects	09/05/2023	Audit Reports	Cost & Pricing, Delivering for America, Financial Impacts, Finance
Image	Flats Cost Coverage	06/29/2023	Audit Reports	Cost & Pricing, Delivering for America, Financial Impacts, Finance, Human Resources
Image	U.S. Postal Service’s Plans to Resolve Post Office Suspensions	05/17/2023	Audit Reports	Facilities, Customer Service
Image	The International Package Market – Trends and Opportunities for the Postal Service	05/15/2023	White Papers	Strategy & Investments, Innovation, Customer Service
Image	Package Tracking Messaging	05/11/2023	Audit Reports	Technology, Delivery / Mail Processing, Customer Service
Image	Late Trip Payment Process for Highway Contract Routes	04/25/2023	Audit Reports	Delivering for America, Financial Impacts