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Reports

	Report Title	Date	Report Type	Category
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	National Operational Assessment – Customer Service and Delivery Operations	12/12/2019	Audit Reports	Customer Service
Image	Rural and Urban Origins of the U.S. Postal Service	08/26/2019	White Papers	Strategy & Investments
Image	Impact of Prescribed Opioids on USPS Employees Under the Federal Workers’ Compensation Program	06/06/2019	Audit Reports	Strategy & Investments
Image	Foreign Posts’ Retirement Asset Investments	05/21/2019	White Papers	Strategy & Investments
Image	Controls Over the Release of Personnel Information	12/14/2018	Audit Reports	Strategy & Investments
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Millennials and the Mail	07/30/2018	White Papers	Strategy & Investments