Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	How Institutions Change	08/04/2021	White Papers	Retail, Sales & Marketing, Innovation
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH	06/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Marketers’ Perceptions of Informed Delivery and Informed Visibility	06/08/2021	White Papers	Retail, Sales & Marketing
Image	Stamps, Money Orders, and Cash – Phoenix, AZ, Main Office and Northeast Station	05/26/2021	Audit Reports	Retail, Sales & Marketing
Image	Mail Delivery and Customer Service Operations – East Stroudsburg Post Office, East Stroudsburg, PA	05/25/2021	Audit Reports	Customer Service, Service Performance
Image	Negotiated Service Agreement – Report Number 20-317-R21	05/19/2021	Audit Reports	Contracting, Retail, Sales & Marketing
Image	Negotiated Service Agreement – Report Number 20-233-R21	05/13/2021	Audit Reports	Contracting, Retail, Sales & Marketing
Image	Management Alert – Negotiated Service Agreement Price Tables Sent Unsecured to Vendors	05/03/2021	Audit Reports	Retail, Sales & Marketing, Security
Image	Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic	04/09/2021	White Papers	Customer Service