OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Guiding Principles for a New Universal Service Obligation	11/17/2014	White Papers	Customer Service
Image	Management Alert – Retail Customer Service Management Alert	10/17/2014	Audit Reports	Customer Service
Image	The Postal Service Customers of the Future	09/29/2014	White Papers	Customer Service
Image	Customer Retention	09/25/2014	Audit Reports	Customer Service
Image	Revenue Plan and Sales Targets	09/08/2014	Audit Reports	Retail, Sales & Marketing
Image	eCommerce Customer Registration	08/15/2014	Audit Reports	Customer Service
Image	Advertising and Consulting Supplier Selection Process	06/11/2014	Audit Reports	Retail, Sales & Marketing
Image	What America Wants and Needs from the Postal Service	02/18/2014	White Papers	Customer Service
Image	Self-Service Kiosks	01/22/2014	Audit Reports	Retail, Sales & Marketing
Image	Relationship Between Business Connect and Post Office Performance	12/09/2013	Audit Reports	Retail, Sales & Marketing