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Reports

	Report Title	Date	Report Type	Category
Image	Enhancing the Value of Mail: The Human Response	06/15/2015	White Papers	Retail, Sales & Marketing
Image	Customer Care Centers	06/11/2015	Audit Reports	Customer Service
Image	Customer Service Operations Efficiency - Chicago District	04/28/2015	Audit Reports	Customer Service
Image	City Delivery and Customer Service Operations – Red Hook Station, NY	04/21/2015	Audit Reports	Customer Service
Image	Retail Systems Software Deployment and Functionality	03/13/2015	Audit Reports	Retail, Sales & Marketing
Image	Utilization of Marketing and Sales Data for Executives	03/04/2015	Audit Reports	Retail, Sales & Marketing
Image	What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation	02/23/2015	White Papers	Customer Service
Image	Will the Check Be in the Mail? An Examination of Paper and Electronic Transactional Mail	02/09/2015	White Papers	Retail, Sales & Marketing
Image	Window Retail Customer Service	01/29/2015	Audit Reports	Retail, Sales & Marketing
Image	The Value of the U.S. Postal Service Brand	01/28/2015	White Papers	Retail, Sales & Marketing