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Sending It Back: Reverse Logistics and the U.S. Postal Service |
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White Papers |
Customer Service, Strategy & Investments |
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Oversight of the Retail Lobby Customer Experience in New York 1 District |
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Audit Reports |
Customer Service, Delivering for America |
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U.S. Postal Inspection Service’s Inventory Controls Over Law Enforcement Surveillance Equipment |
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Audit Reports |
Technology, Security |
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Site Technical Assessment Review - January 2024 |
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Audit Reports |
Technology, Security |
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Parcel Return Service - Consolidator Payment and Refund Errors |
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Audit Reports |
Retail, Sales & Marketing |
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Security Assessment of a U.S. Postal Service Product Solutions Application |
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Audit Reports |
Technology, Security |
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Delivery and Customer Service in Colorado Mountain Towns |
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Audit Reports |
Service Performance, Delivery / Mail Processing, Customer Service |
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Examining Alternative Inflation Indices for Regulating Market Dominant Price Increases |
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White Papers |
Retail, Sales & Marketing, Finance |
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Serving America: Contract Postal Unit and Village Post Office Operations |
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Audit Reports |
Delivering for America, Retail, Sales & Marketing, Service Performance |
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Business Reply Mail Operations |
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Audit Reports |
Service Performance, Retail, Sales & Marketing |