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Reports
Report Title | Date | Report Type | Category | |
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The International Package Market – Trends and Opportunities for the Postal Service | White Papers | Strategy & Investments, Innovation, Customer Service | ||
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The Value of the Postal Service’s Retail Network for Small Businesses | White Papers | Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing | |
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Demographic Trends in Mail Access Changes and Service, 2016-2020 | White Papers | Delivery / Mail Processing, Customer Service | |
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Hearing Before the House Subcommittee on Government Operations | Congressional Testimonies | Delivery / Mail Processing, Customer Service | |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System | White Papers | Customer Service | |
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Improving Operational Efficiency Using Informed Visibility | White Papers | Customer Service | |
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How Institutions Change | White Papers | Retail, Sales & Marketing, Innovation | |
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Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic | White Papers | Customer Service | |
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Reevaluating the Universal Service Obligation | White Papers | Service Performance, Customer Service | |
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Improving the Customer Experience with USPS Customer Care Centers | White Papers | Customer Service |