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Reports

	Report Title	Date	Report Type	Category
Image	Efficiency Review of the Chicago, IL, Network Distribution Center – Operations and Transportation	01/22/2015	Audit Reports	Delivery / Mail Processing
Image	The “First and Last Mile” Strategy: A Critical Assessment	12/08/2014	White Papers	Delivery / Mail Processing
Image	Sunday Parcel Delivery Service	12/05/2014	Audit Reports	Delivery / Mail Processing
Image	Guiding Principles for a New Universal Service Obligation	11/17/2014	White Papers	Customer Service
Image	Nonmachinable Outside Parcels Pilot Program	11/05/2014	Audit Reports	Delivery / Mail Processing
Image	Management Alert – Retail Customer Service Management Alert	10/17/2014	Audit Reports	Customer Service
Image	Management Alert – Lack of Service Standard Change Information in Area Mail Processing Feasibility Studies	10/06/2014	Audit Reports	Delivery / Mail Processing
Image	Management Alert – Manual Package Counting and Conversion Factors	09/30/2014	Audit Reports	Delivery / Mail Processing
Image	The Postal Service Customers of the Future	09/29/2014	White Papers	Customer Service
Image	Customer Retention	09/25/2014	Audit Reports	Customer Service