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Sending It Back: Reverse Logistics and the U.S. Postal Service |
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White Papers |
Customer Service, Strategy & Investments |
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Network Modernization: The Changing Role of Postmasters |
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Audit Reports |
Delivering for America, Internal Services |
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Impact of Management Operating Data System on U.S. Postal Service Costing |
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Audit Reports |
Cost & Pricing, Internal Services |
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The Price of a Stamp: An International Comparison |
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White Papers |
Cost & Pricing |
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Oversight of the Retail Lobby Customer Experience in New York 1 District |
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Audit Reports |
Customer Service, Delivering for America |
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Procedures for Calculating Workshare Discounts for Letters |
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Audit Reports |
Finance, Cost & Pricing |
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Parcel Return Service - Consolidator Payment and Refund Errors |
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Audit Reports |
Retail, Sales & Marketing |
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Delivery and Customer Service in Colorado Mountain Towns |
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Audit Reports |
Service Performance, Delivery / Mail Processing, Customer Service |
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Examining Alternative Inflation Indices for Regulating Market Dominant Price Increases |
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White Papers |
Retail, Sales & Marketing, Finance |
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Serving America: Contract Postal Unit and Village Post Office Operations |
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Audit Reports |
Delivering for America, Retail, Sales & Marketing, Service Performance |