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Audit Reports

Dec
13
2021
Report Number:
21-230-R22
Report Type:
Audit Reports
Category: Finance

Voyager Card Transactions – Philadelphia, PA, Paschall Station

Background

The Paschall Station is in the DE-PA2 District of the Atlantic Area. This audit was designed to provide Postal Service management with timely information on potential financial control risks at Postal Service locations.

Every Postal Service-owned vehicle is assigned a Voyager Fleet card (Voyager card) to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank operates the program and Voyager provides a weekly electronic transaction detail file of all Voyager card transactions to the Postal Service’s Fuel Asset Management System (FAMS) eFleet application. Site managers monitor Voyager card transactions in the FAMS eFleet application. FAMS provides a monthly Reconciliation Exception Report, capturing transactions categorized as “high risk,” which may result from fraudulent activity. Each month, the Postal Service site manager ensures that driver receipts are reconciled in FAMS. The review is critical since the Postal Service automatically pays U.S. Bank weekly for all Voyager card charges.

The objective of this audit was to determine whether:

  • Voyager card transactions were properly reconciled, and Voyager card PINs were properly managed.
  • Vehicle, fuel, and oil expenses incurred were appropriate, properly supported, and processed.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Instruct management at the Paschall Station responsible for managing Voyager card Personal Identification Numbers to complete eFleet Card for Site Manager Training and Voyager Fleet Commander Online Training.

 Closed $7,640 Agree
2

Reiterate to unit management at the Paschall Station the requirement to research the reason for exceptions and certify transactions are valid; and retain documentation for two years, including the receipts and monthly reconciliation reports, USPS Voyager Account Dispute Forms, and other documentation that supports disputes, for all potentially fraudulent transactions.

 Closed $0 Agree
3

Instruct management at the Paschall Station to update the Personal Identification Numbers (PIN) list; prioritize and assign all employees unique PINs and deactivate the PINs for employees that are retired, terminated, or transferred; and conduct semiannual formal PIN reviews.

 Closed $0 Agree
4

Instruct unit management at the Paschall Station to implement safeguards and controls to properly secure and manage Voyager cards, and notify U.S. Bank of the missing cards.

 Closed $0 Agree