This report presents the results of our self-initiated audit of Voyager Card Transactions - Elizabeth, NJ, Post Office. The Elizabeth, NJ, Post Office is in the Northern New Jersey District of the Northeast Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations.
Every Postal Service-owned vehicle is assigned a Voyager credit card that is used to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank is responsible for operating the program, and Voyager provides a weekly electronic transaction detail file of all Voyager card transactions to the Postal Service’s Fuel Asset Management System (FAMS) eFleet application. Site managers are responsible for monitoring Voyager card transactions in the FAMS eFleet application. FAMS provides a monthly Reconciliation Exception Report, capturing only transactions that are categorized as high-risk, which may be the result of fraudulent activity. Each month, the Postal Service site manager is responsible for ensuring that their driver receipts are reconciled in FAMS. The review is critical since the Postal Service automatically pays U.S. Bank weekly for all Voyager card charges.
USPS Proposed Resolution
Instruct management to implement corrective action to (1) assign all employees Personal Identification Numbers (PIN) for Voyager card transactions (2) secure PIN list and maintaining appropriate security to avoid fraud or misuse related to potential PIN compromise
Instruct management at the Elizabeth Post Office to complete eFleet Card for Site Manager Training.
Reiterate the requirement to retain documentation for two years including the receipts, monthly reconciliation report, USPS Voyager Account Dispute Forms, and other documentation that supports disputes with U.S. Bank for all potentially fraudulent transactions.