Virginia Beach Main Post Office, Virginia Beach, VA: Delivery Operations
Background
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission. This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Virginia Beach Main Post Office (MPO) in Virginia Beach, VA (Project Number 26-044-4). The Virginia Beach MPO is in the Virginia District of the Atlantic Area and serves about 58,954 people in ZIP Code 23452, which is considered an urban community. The unit also services ZIP Code 23450 for PO Boxes.
This delivery unit has 44 city routes. From December 13, 2025, through January 9, 2026, the delivery unit had 13 supervisors assigned. During our site visit, the management team working at the Virginia Beach MPO consisted of a postmaster, a station manager, two AM supervisors, a PM supervisor, and a customer service support supervisor. Another supervisor was detailed to a different unit, and one employee was acting in a higher-level supervisor detail at this unit. As of January 9, 2026, the year-to-date employee availability rate for the Virginia Beach MPO was 93.0 percent, which is less than the Postal Service’s retail and delivery operations employee availability goal of 93.95 percent for fiscal year 2026. The Virginia Beach MPO is one of three delivery units the OIG reviewed during the week of February 9, 2026, that are serviced by the Norfolk Local Processing Center (LPC). During the same week, the OIG also reviewed a fourth delivery unit within the Virginia District that is serviced by the Roanoke Processing and Distribution Center.