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Audit Reports

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Sep
22
2022
Report Number:
21-146-R22
Report Type:
Audit Reports
Category: Technology, Service Performance, Security

Review of the National Change of Address and Moversguide Applications Report

Background

The U.S. Postal Service processes approximately 98,000 address changes per day. The National Change of Address (NCOA) is the system of record for all change of address requests and stores approximately 160 million change of address records. The Postal Service processed nearly 36 million address changes in 2021, with over 20 million submitted online through the Moversguide application.

 

What We Did

Our objective was to evaluate the effectiveness of the Postal Service’s controls over the security and availability of the NCOA and Moversguide applications.

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution
1

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
2

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
3

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
4

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
5

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
6

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
7

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree
8

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Closed $0 Agree