New York 3 District: Delivery Operations in the New York, NY, Area
During the week of December 8, 2025, we performed a self-initiated audit at the Westchester Processing and Distribution Center (P&DC) and four delivery units serviced by the plant. The delivery units included the Mount Vernon, New Rouchelle, White Plains, and Yonkers Main Post Offices in the New York, NY, area.
We issued individual reports for the four delivery units and the P&DC. We will also issue another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
The audit team identified deficiencies in six areas we reviewed affecting mail delivery and property conditions at the delivery units.
| Controls Reviewed | Deficiencies Identified – Yes or No | |||
|---|---|---|---|---|
| Mount Vernon | New Rochelle | White Plains | Yonkers | |
| Delayed Mail |
Yes |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
No |
Yes |
Yes |
| Arrow Keys |
No |
No |
No |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
Yes |
| Voyager Cards Transactions |
No |
No |
Yes |
No |
| Property Conditions |
Yes |
Yes |
No |
Yes |
| Package Separations |
No |
No |
No |
No |
We also identified deficiencies in three areas we reviewed that affected the efficiency of operations at the Westchester P&DC and other issues related to safety and security.
| Audit Area | Issues Identified |
|---|---|
| Westchester P&DC | |
| Clearance Times |
|
| Delayed Mail |
|
| Late, Canceled, and Extra Outbound Trips |
X |
| Scan Compliance |
X |
| Scanner Accountability |
X |
| Security of Registry Items |
|
| Other Areas – Safety and Security |
X |
