Mail Delivery, Customer Service, and Property Conditions Review – Sanford Main Post Office, Sanford, ME
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Sanford Main Post Office in Sanford, ME and responds to Representative Chellie Pingree’s interest in mail operations in the Portland, ME, area. The Sanford Main Post Office is in the Maine-New Hampshire- Vermont District of the Atlantic Area and services ZIP Codes 04002, 04027, 04073, and 04083. These ZIP Codes serve about 34,174 people in a predominantly rural area. This delivery unit has 11 rural routes, 12 city routes, and one highway contract route. We judgmentally selected the Sanford Main Post Office based on the number of Customer 360 and Informed Delivery contacts associated with the unit, undelivered route information, and Stop-The-Clock scans performed at the unit.
Our objective was to evaluate mail delivery, customer service, and property conditions at the Sanford Main Post Office in Sanford, ME.