Mail Delivery, Customer Service, and Property Conditions Review – Main Office Carrier Section, Portland, ME
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Main Office Carrier Section in Portland, ME, and responds to Representative Chellie Pingree’s interest in mail operations in the Portland, ME, area. The Main Office Carrier Section is in the Maine-New Hampshire-Vermont District of the Atlantic Area and services ZIP Codes 04092, 04101, 04102, 04103, 04105, 04107, 04108, and 04110. These ZIP Codes serve about 105,135 people in a predominantly urban area. This delivery unit has 113 city routes and 11 rural routes. We judgmentally selected the Main Office Carrier Section based on the number of Customer 360 and Informed Delivery contacts associated with the unit, undelivered route information, and Stop-The-Clock scans performed at the unit.
Our objective was to evaluate mail delivery, customer service, and property conditions at the Main Office Carrier Section in Portland, ME.