Apr
10
2023
Report Number:
23-050-2-R23
Report Type:
Audit Reports
Category: Service Performance
Mail Delivery, Customer Service, and Property Conditions Review - Doral Branch
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Doral Branch in Doral, FL. The Doral Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33172, 33192, 33206, and 33222. These ZIP Codes serve about 37,076 people in an urban area. This delivery unit has 24 city routes. We judgmentally selected the Doral Branch based on the number of Customer 360 and Informed Delivery contacts associated with the unit and Stop-the-Clock scans performed at the unit.