Jul
13
2022
Report Number:
22-115-3-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service
Mail Delivery, Customer Service, and Property Conditions Review – Chouteau Station, St. Louis, MO
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Chouteau Station in St. Louis, MO (Project Number 22-115-3). The Chouteau Station is in the Kansas-Missouri District of the Central Area and services ZIP Code 63110, which serves about 17,235 people and is considered to be urban. We judgmentally selected the Chouteau Station based on the number of Stop-the-Clock (STC) scans occurring at the delivery unit rather than at the customer’s point of delivery.