Apr
10
2023
Report Number:
23-050-1-R23
Report Type:
Audit Reports
Category: Service Performance
Mail Delivery, Customer Service, and Property Conditions Review - Allapattah Station
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Allapattah Station in Miami, FL. The Allapattah Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33142 and 33242. These ZIP Codes serve about 52,444 people in an urban area. This delivery unit has 31 city routes. We judgmentally selected the Allapattah Station based on the number of Customer 360 and Informed Delivery contacts associated with the unit, and Stop-the-Clock (STC) scans performed at the unit.