Feb
02
2022
Report Number:
22-030-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service
Mail Delivery, Customer Service, and Property Conditions – Piedmont Station, Portland, OR
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR (Project Number 22-030). The Piedmont Station is in the Idaho-Montana-Oregon District of the WestPac Area and services ZIP Code 97211, which services about 31,531 people and is considered to be an urban community. We chose the Piedmont Station based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the customer’s delivery address.
Objective, Scope, and Methodology
Our objective was to evaluate mail delivery, customer service, and property conditions at the Piedmont Station in Portland, OR.