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Audit Reports

  • Efficiency Operations St Louis Hazelwood Cover
Aug
11
2025
Report Number:
25-098-R25
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the St. Louis Network Distribution Center, Hazelwood, MO

Background 

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 315 processing facilities and 31,200 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission. 

This report presents the results of our audit of the efficiency of operations at the St. Louis Network Distribution Center in Hazelwood, MO. We selected the St. Louis area based on a congressional inquiry issued April 1, 2025, from U.S. senators and representatives from Missouri and Illinois to conduct audits of post offices and distribution centers in the St. Louis metro area. 

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Provide training to employees on the proper way to end the run on the Parcel Sorting Machines and monitor for compliance at the St. Louis Network Distribution Center.

 Open $0
2

Create and implement a process to verify machines are properly cleared of mail at the end of each operational run at the St. Louis Network Distribution Center.

 Open $0
3

Verify delayed mail counts are completed and entered correctly into the Mail Condition Visualization system at the St. Louis Network Distribution Center.

 Open $0
4

Use the Mail Arrival Quality/Plant Arrival Quality system " Inter-Plant Quality report to communicate late arriving mail and resolve mail arrival issues with other processing facilities at the St. Louis Network Distribution Center.

 Open $0
5

Train mail clerks and processing supervisors on proper placarding, and provide oversight to verify these procedures are followed at the St. Louis Network Distribution Center.

 Open $0
6

Fill the vacant Postal Vehicle Service driver positions needed and hold employees accountable for attendance and performance issues at the St. Louis Network Distribution Center.

 Open $0
7

Provide training to employees on proper scanning procedures and verify supervisors are monitoring scanning to improve compliance with close, load, and unload scan goals at the St. Louis Network Distribution Center.

 Open $0
8

Resolve network connectivity at the St. Louis Network Distribution Center.

 Open $0