Expands the main menu


Audit Reports

  • Image
Report Number:
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service

Efficiency of Operations at the St. Louis, MO, Processing and Distribution Center


This report presents the results of our self-initiated audit of the efficiency of operations at the St. Louis Processing and Distribution Center (P&DC) in St. Louis, MO (Project Number 22-112). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the St. Louis P&DC based on a review of overtime; penalty overtime; late, extra, and cancelled trips by Postal Vehicle Service (PVS) and Highway Contract Route (HCR) drivers; and overall scanning performance. The St. Louis P&DC is in the Midwest Division, it processes letters and flats, and it services multiple 3-digit ZIP Codes in urban and rural communities (see Table 1).

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution

Develop and implement a plan at the St. Louis Processing & Distribution Center to ensure management monitors mail that is sent to the manual sorting area to ensure the mail is non-machinable.

Closed $0 Agree

Initiate a plan to ensure preventative maintenance is consistently performed on automated machines at the St. Louis Processing & Distribution Center.

Closed $0 Agree

Coordinate with Headquarters Logistics and Human Resources to identify and implement additional strategies to increase the number of Postal Service drivers at the St. Louis Processing and Distribution Center.

Closed $0 Agree

Review load scan performance daily and discuss proper scanning procedures with personnel who are not performing load scans consistently.

Closed $0 Agree

Develop a plan that is consistent with Postal Service policy to fill the remaining Supervisor of Distribution Operations vacancies at the St. Louis Processing and Distribution Center.

Closed $0 Agree